Privacy Policy

E-Collar Technologies, Inc. ("we," "us," or "our") operates the E-Collar Technologies mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. Please read this policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Account Information

When you register for the App, we collect:

• Email address
• Password (stored in encrypted/hashed form)
• Display name

Dealer Verification Data

To verify your dealer status, we check your email against our authorized dealer database on ecollar.com. This process collects:

• WordPress/WooCommerce user ID
• Dealer role and verification status

Trainer Mode Data

If you use the Trainer Portal, you may enter:

• Client information (name, phone, email, notes)
• Dog profiles (name, breed, age, photos, notes)
• Training session logs (commands, tools, ratings, environment details, e-collar settings)
• Training reports and homework assignments

AI Chat Data

When you use the Training Assistant or Support Assistant, the questions and messages you send are processed by our AI system to provide responses. Chat content may be temporarily stored to maintain conversation context during your session.

Device Information

We may automatically collect certain device information, including:

• Device type and operating system
• App version
• General usage data (screens viewed, features used)

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain the App's functionality
• Verify your dealer/authorized user status
• Enable the Trainer Portal features (client management, session logging, reports, homework)
• Power the AI Training Assistant and Support Assistant
• Generate the Client Portal for your clients to access their training data
• Communicate with you about your account or the App
• Improve and optimize the App experience

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Client Portal: When you share a Client Portal link or access code with your clients, they can view the training data (sessions, reports, homework, dog profiles) associated with their account.
• AI Services: Chat messages are sent to OpenAI's API for processing. OpenAI's use of this data is governed by their privacy policy and data processing terms.
• Dealer Verification: Your email is checked against the E-Collar Technologies WooCommerce database to verify dealer status.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.

4. Data Storage and Security

Your data is stored on secure servers. We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted password storage (bcrypt hashing)
• JWT-based authentication with token expiration
• HTTPS encryption for all data transmission
• Access controls limiting data visibility to authorized users

5. Data Retention

We retain your account data for as long as your account is active. Trainer data (clients, dogs, sessions, reports, homework) is retained until you delete it or close your account. You can delete individual records at any time through the App.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Withdrawal of Consent: Withdraw consent for data processing at any time

To exercise any of these rights, contact us using the information below.

7. Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

8. Third-Party Services

The App may use the following third-party services:

• OpenAI: For AI-powered training and support chat features
• Expo/React Native: App development framework

These services have their own privacy policies governing their use of data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy in the App and updating the "Last Updated" date. Your continued use of the App after changes constitutes acceptance of the updated policy.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information.

11. Contact Us